site-wide search form

Customer Care and Warranties

Home Owner Warranty

Your new home comes with a 10-year build warranty provided by CRL this covers the main structural elements of your home including:

  • Foundations
  • Load-bearing retaining walls
  • Roof covering
  • Floor decking and screeds, where these fail to support normal loads
  • Wet applied plaster
  • Double or triple glazed panes to external windows and doors
  • Underground drainage that the policy holder is responsible for maintaining
  • Full cover in years 3-10 of the waterproof envelope
  • A dispute resolution service between you and the builder in the event of a claim
  • Deposit protection
  • Protection against Developer Insolvency
  • Contamination risk for buying off plan

Please note the 10 year build warranty is only provided to people that purchase properties and is not supplied on rent-to-buy or rental properties. A full breakdown of your build warranty will be provided as part of your sales pack.

 

To give you extra peace of mind your new home also comes individual warranties on various fixtures, fittings and structural elements of your home. This includes:

 

Item

12 months

24 months

5 years

10 years

20 years

25 years

Boiler, heating system and radiators

X

 

 

 

 

 

Pipework, taps and waste fittings

X

 

 

 

 

 

Wall tiling

X

 

 

 

 

 

Internal doors including ironmongery

X

 

 

 

 

 

Electrical installations and fittings

X

 

 

 

 

 

Fire surround and hearth

X

 

 

 

 

 

Electric fire

 

X

 

 

 

 

Plasterwork

X

 

 

 

 

 

Decoration

X

 

 

 

 

 

Kitchen units

 

 

 

 

X

 

Kitchen worktops

 

 

X

 

 

 

Sanitaryware

x

 

 

 

 

 

Fences and gates

X

 

 

 

 

 

TV aerial

X

 

 

 

 

 

Hedge planting

X

 

 

 

 

 

Retainers, paving & steps

X

 

 

 

 

 

External doors

 

 

 

X

 

 

Windows

 

 

 

X

 

 

Brick slips

 

 

 

 

 

X

Render

 

 

 

 

 

X

External wall insulation

 

 

 

 

 

X

Roof coverings

 

 

 

X

 

 

Fascias, soffits and rainwater goods

 

 

 

X

 

 

Roof structure (Property)

 

 

 

 

 

 

 

Responsibilities and exclusions

As a home owner you are responsible for:

  • Regular servicing of central heating system
  • Servicing of appliances in accordance with manufacturer guidelines to ensure warranties remain valid
  • Ensuring any damage is repaired in a timely manner

 

The following items are excluded from your warranty:

General wear and tear, neglect, abuse, poor maintenance, shrinkage, blockages, alterations and wilful damage.

Warranty Guides

If you have bought one of the homes at York Hill  the following guides are available to download:

Newsletter Signup